Please contact us within 5 days of receipt of the shipment. You will be given a return authorization number which is good for 15 days. Items not received within 15 days of the issuance of the RA# will be subject to a 20% restocking fee. Items returned will be replaced, exchanged or refunded for full purchase price less shipping & handling charges, using the original payment method. Items returned without prior approval or soiled/used items will be refused and returned to you at your expense. A replacement for the item will not be shipped until the original item is received at our location and inspected to verify that merchandise is ours and the item is unaltered and re-sellable. All items ship with a Sam’s Man Cave sticker all returns are expected to have this sticker. We will not replace any item returned directly to us without prior arrangements.
- Exchange: If you have ordered the wrong item and would like to exchange the incorrect item you will be responsible for return shipping to our location and for re-shipping to your location.
- Item arrives broken: If your package is damaged in transit please contact us and we will handle all the arrangements. All that we request is that you keep all damaged items in the original packaging and shipping carton, as per the carrier’s requirements.
- Wrong Item Sent: If we send you the wrong item we are responsible for return shipping of the incorrect item and for shipping the correct item to your location. We will issue you a Return Authorization(RA) # and a Authorized Return address label for you to affix to the outside of the shipping carton. Authorized return address labels can be mailed to you or emailed to you.
- Defective item: If an item you receive is defective, we will issue you a Return Authorization(RA) # and a Authorized Return address label for you to affix to the outside of the shipping carton. Authorized return address labels can be mailed to you or emailed to you. If the item is found to be defective a replacement will be sent to your location, after the defective item is received at our location.
- Final Sale: Final sale items are not eligible for return or exchange.
- Holiday Returns: We have a special return policy for items bought during the holidays. For items purchased from November 20st through December 25th of a given calendar year, the return/exchange date is extended out to January 12th of the following calendar year. Please note that the holiday return policy refers to in-stock items ONLY and all the policies above still apply.
To initiate a return;
If you would like to exchange or return an item purchased in the last 5 days, you will need to request a Return Authorization (RA) number.
- Login to your account and locate your order number, clicking on the “Details” button to review the order. If you did not create an account go to the Order Status page and enter your order number and shipping postal code.
- Place a check beside the item(s) to be returned or exchanged, and click the “return Items” button.
- Verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange.
After submitting your return request, we will review the information and forward on via email an RA number and instructions for returning the item if your return is approved.